Frequently Asked Questions
How do I book a check-in visit?
We provide an online booking system where you can select your preferred service, enter your property address, and request a specific visit date. Our team will review your request and approve it before your appointment is finalized.
What happens during a visit?
Our team performs a visual check-in, documenting visible conditions and taking timestamped photos. We observe mail and package accumulation and note any obvious concerns. A detailed Visit Summary with photos and notes is provided the same day.
Are recurring plans available?
Yes, we offer recurring membership plans for homeowners who need regular check-ins. These plans include weekly or twice-monthly visits, providing peace of mind and consistent property monitoring for those away from El Paso.
What if I observe a concern?
If an obvious concern is observed, such as water damage or structural issues, our team will document it in the Visit Summary. We will notify you immediately and provide recommendations for local service providers if needed.
Do you provide emergency support?
We provide scheduled visits only. For urgent emergencies, we recommend contacting a local emergency service. We can coordinate authorized vendor access for scheduled service providers during your absence.
How do I provide property access?
During the booking process, you will provide us with your property address and access instructions. We will follow these guidelines to ensure a secure and safe visit for our team and your home.